Use Cases

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Telehealth is thought of as a new and innovative approach to care. The reality is that successful telehealth approaches rely on more than 30 years' experience in finding what works in engaging patients in virtual clinical connections. We have extensive experience across multiple decades on implementing care through remote technology.

Clinical Delivery models of the future must be deeply connected to the costs they consume and the outcomes they produce.  Whether implementation focuses on employer sponsored health plans, Accountable Care Organizations (ACOs), at-risk Pharmacy Benefit Manager (PBM) relationships, narrow networks, or clinical integration of payers and providers, we've been there and done that.

Healthcare is one of the last major industries to recognize the importance of consumer decision-making. The Consumer Packaged Goods industry has a hundred year head start on how individual buyers look for, research, select, and purchase goods and services. Being a hundred years behind doesn't require a hundred years to catch up.  Effective healthcare organizations embrace the tools and techniques of other industries  to change health behaviors and steer service selection.

Ask anyone. Friends, family, neighbors, colleagues. Nobody wants to age in an institution. It is one area of health care almost everyone agrees on. Providers, Patients, and Payers are naturally aligned on the desire to keep patients in need of care in their own homes and out of institutions. And research supports care in the home as the most cost-effective approach to better clinical outcomes. Talk about a win-win formula.

There are many stories of success in applying the lessons of high-quality manufacturing to the operations of clinical institutions. Wide adoption of these successes is hindered by a misunderstanding of the core principles. It isn't rocket science, and it also doesn't mean that your patients are manufactured processes. LEAN methodologies require an experiential understanding combined with the mileage earned through success. It's an experience that you have to live through to really understand.  You can get the most out of the process by partnering with those that have walked the path before.

People, process, product. The mantra of all good businesses. Ask anyone who has lived through an EHR implementation and they will rapidly rattle off the failures and catalog their new grey hair. The reality is that integrating technology to the practice of medicine requires an understanding of both the user and the limitations of the technology.  Federal funding of Health Informatics Technology (HIT) has resulted in the explosion of one-click, one-stop, user experience "auto-magic". Ask your providers how effectively these solutions have served their needs or their patients' needs. Okay, you don't have to. You know the answer. Technology has the potential to accelerate, simplify, and automate. But in most cases it hasn't. Data models, integrations, user experience. Data abounds and answers are few. We speak geek and we speak clinical. Looking for a translator to help you find the narrow path to success?